Savon Dental Plan's Membership Policy (Printer Friendly)Reimbursements:
Savon Dental Plan IS NOT an Insurance company and we WILL NOT reimburse ANY member or doctor for any payments listed on the Schedule of Benefits, prescriptions, or for any procedures or fees that are not listed.
Changing Your Provider:
To ensure your satisfaction with our plan, members may change dental facilities as often as necessary. We do advise you to remain with your dentist (if at all possible), for as long as you can. Staying with the same dentist usually leads to a higher patient/doctor trust factor which results in better dental health. In order to keep our records accurate, members should notify Savon Dental Plan® as soon as they change dentist. There is no charge to change dental facilities.
In most cases your temporary membership card will allow you to make an appointment right away. Some doctors require that you be on their roster before they will make an appointment. If you have a problem making an appointment, contact Savon Dental Plan and we will assist you. Permanent cards will be mailed within 5 business days of our receipt of your application.
Savon discounts cannot be used in conjunction with any other network based program. Depending on the size of plan you purchased, only you or your immediate family (spouse, significant other and children), living in the same home, may use the plan. Member may add or remove family members by calling the toll free Customer Care number shown on the membership I.D. card. The price of the plan will be adjusted accordingly.
Charges and Payment for Services:
The Schedule of Fees & Benefits is computed using an average of fees from a survey of participating and non-participating dentists. Savon's fee schedule does not reflect an actual discount of 50% off every dentists fees as fees vary from dentist to dentist. The 50% discount does not pertain to the Rural Fee Schedule.
All payments listed on the Schedule of Benefits are made directly to the dental office. As treatment is performed, payments are made at each appointment. Savon Dental Plan® DOES NOT guarantee that ANY dental office will work out ANY TYPE of payment plan. YOU should discuss all future payments and costs BEFORE new appointments are made or the work is started. The dental office will help you plan your dental treatments and payments.
If you make an appointment and fail to keep it or cancel it 24 hours prior to the appointment, you will be charged a missed appointment fee according to the fee schedule for your state. Once this fee has been charged, you will not be allowed to change dental facilities until it is paid. This fee is payable directly to the dental office.
Each dental facility has a list of participating specialists. If you use the services of a specialist you will receive a 25% discount off of the Specialist's own usual and customary fee. Specialists are not contractually bound to the Savon Schedule of Benefits.
Membership Commitment & 30 Day Conditional Money Back Guarantee:
All applications carry a conditional 30 day money back guarantee from the day the application is submitted.
If you visit a Network Preferred Provider and find that you do not realize the savings that we promise according to the Fee Schedule for your State and Savon Dental Plan® cannot rectify the error, Savon Dental Plan® will refund your membership fee minus the processing fee.
Please Note: If you are unhappy with the Network Preferred Provider that you have chosen, or you disagree with the treatment plan that has been presented to you, you may select another provider or contact our Customer Care Center for assistance in obtaining a second opinion. To request a refund under this guarantee, send us a copy of your treatment plan and/or paid itemized statement. Our provider relations will review the fees and if the fees are in excess of the fee schedule, a credit for the difference will be issued by the Network Preferred Provider or a refund of your membership dues, minus the processing fee, will be issued by Savon. If you utilized the plan during the first 30 days and you cancel your plan, you will be billed the difference between the UCR fee and the current fee schedule prior to the cancellation. Refunds on cancellation requests may take 4-6 weeks. Dissatisfaction with the provider is not a consideration under this guarantee.
Thirty one (31) days after the application is submitted, the application becomes non-cancelable and non-refundable. Members agree to stay on the plan for a period of 12 consecutive months except for internet special, then 24 months. All fees paid for plan renewal (continued membership) are considered earned upon receipt and are not refundable.
The following plans have a very strict No Refund Policy. Please review these plans carefully before purchasing.
Membership Rates Guarantee:
Your enrollment rate is guaranteed for 2 years (based on a 1 year plan) or 4 years (based on a 2 year plan) not to exceed 4 years. Lapsed memberships may result in increased rates and/or a minimum reinstatement fee of $25.00 may be charged.
You may terminate this agreement and your membership at any time by calling us at the toll free number on your membership card or in writing at P.O. Box 54277, Phoenix, AZ 85078-4277, however Savon Dental Plan® has a "No Refund" policy except in the following states. MD, ND, OK, SC, SD,TX, AR and TN residents only: Within the first 30 days of the effective date of this agreement, you may return your membership material and cancel your plan for a full refund of your membership fees. If you utilized the plan during the first 30 days and you cancel your plan, you will be billed the difference between the UCR fee and the current fee schedule prior to the cancellation. Refunds on cancellation requests may take 4-6 weeks. All fees are considered earned upon receipt and no refund will be considered except as stated above. All fees paid for plan renewal (continued membership) are considered earned upon receipt and are not refundable.
Please Note: If you are unhappy with the Network Preferred Provider that you have chosen, or you disagree with the treatment plan that has been presented to you, you may select another provider or contact our Customer Care Center for assistance in obtaining a second opinion. Dissatisfaction with the provider is not a consideration for refund.